Because our partner shops make all food items per order, orders cannot be rescheduled, edited or cancelled 48 hours before they are set to ship.
To cancel, edit, or reschedule an order submit an edit order or cancellation request. Please include your order number for faster service.
If your inquiry is received less than 48 hours of your order shipping, or if your order is placed within 48 hours of the scheduled ship date, we will do everything in our power to accommodate your request. In some cases changes or cancellations will not be possible due to reasons out of our control, such as the shop's production and shipping schedules. To note, it becomes more difficult for our partner shops to accommodate modifications or cancellations during high season times (near holidays) due to the high volume of orders they are experiencing.
If you need to edit the delivery address once your order has shipped, a $19 address change processing fee will apply to your order. Once an address modification is requested, FedEx requires one business day to process the change, which may delay the package. Goldbely is not responsible for delays in transit caused by address modification.
There are no returns, modifications, or cancellations allowed on any items once shipped.