Sorry to hear about this trouble with your delivery! Please check your confirmation email to ensure that your shipping information is accurate. We also encourage you to check in with neighbors and/or property staff (i.e., doorman) at your home to confirm if anyone saw the delivery or received the package on your behalf.
If the package is still missing, please contact our Customer Support at email@example.com with your order number and confirmation that your shipping address is accurate. We will contact the carrier and provide a resolution for you on a case-by-case basis.